Shipping policy

UK

All UK orders are sent via Tracked Royal Mail services and you will receive a tracking number.

Pre-made pieces will all be shipped within 3 working days of your order being received.

For made-to-order pieces please check the individual listing as these can take up to 3 weeks to ship if they require hallmarking. 

If you need your order for a certain date please email- emma@merejewellery.com and I will be happy to do whatever I can to help!

Late/Lost Delivery

We only ship with Royal Mail Tracked or Signed for. You will be provided with a tracking number once the item(s) have been posted.

Royal Mail aim to deliver within 24-48 hours, however there can be delays. Please check the tracking number regularly if you are concerned. 

It it has been 5+ working days since you received your tracking number, we recommend contacting Royal Mail directly. Use the following link for information: 

https://www.royalmail.com/help/lost-items-parcels-letters

If you have contacted Royal Mail directly, please get in touch, and we can assist in finding the missing parcel. 

emma@merejewellery.com 

If Royal Mail confirm that the item has been lost, a full refund will be issued.