All of my jewellery is hand fabricated. I use traditional silver smithing techniques and every piece I make starts as raw recycled silver (either sheet or wire) which I cut, shape, solder, file and polish to make one of a kind treasures. Even when working on similar designs, each piece is unique and made by hand with a lot of love. I do not use any computerised or mass production techniques which are frequently used within the jewellery industry, meaning that no two pieces from Emma Nixon Jewellery are ever the same so you are getting a one of a kind piece to treasure forever. 

All UK orders are sent via Tracked Royal Mail services and you will receive a tracking number.

Pre-made pieces will all be shipped within 3 working days of your order being received.

For made-to-order pieces please check the individual listing as these can take up to 3 weeks to ship if they require hallmarking. 

If you need your order for a certain date please complete the contact form here or send an email directly to- hello@emmanixon.co.uk and I will be happy to do whatever I can to help!

Late/Lost Delivery

We only ship with Royal Mail Tracked or Signed for. You will be provided with a tracking number once the item(s) have been posted.

Royal Mail aim to deliver within 24-48 hours, however there can be delays. Please check the tracking number regularly if you are concerned. 

It it has been 5+ working days since you received your tracking number, we recommend contacting Royal Mail directly. Use the following link for information: 

https://www.royalmail.com/help/lost-items-parcels-letters

If you have contacted Royal Mail directly, please get in touch, and we can assist in finding the missing parcel. 

hello@emmanixon.co.uk

If Royal Mail confirm that the item has been lost, a full refund will be issued. 

I ship to the US via my Etsy - Etsy Store

All duties etc are paid prior to shipping so there are no surprises on delivery!

I am sadly not currently able to ship to the EU due to GSPR- I hope this changes in the future.

For all other countries worldwide - I do not have automatic worldwide shipping activated however, please complete the contact form or send an email to hello@emmanixon.co.uk, letting me know where you are from and I will happily arrange shipping for your country.

Silver will naturally tarnish (turn dark) over time and this process can be sped up by frequent contact with water/moisture. Ideally, try to remove your silver jewellery before showering, swimming, applying creams or lotions and washing hands. However, being realistic your jewellery is there to be worn and enjoyed and luckily tarnish can be easily removed by using a polishing cloth- every order from Emma Nixon Jewellery comes with a complementary polishing cloth to keep your jewellery looking beautiful and shiny for years to come! Pieces without a stone can also be gently scrubbed using a soft toothbrush with soap and water.

I would recommend removing sea glass jewellery before entering the water as although sea glass itself is water-safe (after all, it was created in the salted waves and has been tumbled by the sea for decades or longer!) sea glass jewellery is not. Due to the natural imperfections in the shape of the glass, it may be possible for water to seep into the bezel and tarnish the silver behind the glass, showing dark spots that can’t be removed.

Sea glass, stones, and sea pottery are typically hard materials, but like any gem or natural stone, they can crack or chip if knocked against a hard surface.

Sea glass or pottery are pieces of discarded glass/pottery which have been found on beaches. These pieces have often been in the ocean for 50+ years (some likely over 100+ years!) being tumbled and shaped by the waves. Every piece of sea glass or pottery used by Emma Nixon Jewellery has been collected by hand (mostly by me but some have been very kindly donated by my lovely family members who also love beach combing). Each piece is a tiny piece of history, shaped by the ocean and made into wearable treasure

Every order is packaged either in a gift box tied with a recycled fabric ribbon or in a cotton pouch. So, it is ready to gift to a loved one, or to yourself! All of the packaging used by Emma Nixon Jewellery has been made from recycled materials and is either further recyclable or biodegradable.

Every order also arrives with a complementary anti-tarnish square and a polishing cloth to help keep your jewellery beautiful and shiny.

Yes, of course! Please just leave a message at checkout or email - hello@emmanixon.co.uk if you are unsure of the length of chain which would be best for you.

I aim to keep 16", 18", 20" and 22" chains in stock, which I can swap for you at no additional cost.

Yes! I'd love to hear your ideas, please feel free to contact me using the contact form at the bottom of this page.

If you've found a lovely piece of sea glass or sea pottery, I can also use this to make a custom piece of jewellery just for you (ring, necklace, bangle). I would just need to see a couple of photos of the piece to ensure it will be suitable before we proceed.

Or, if you have seen something you like on the website but it is not available in your size, please get in touch and I'll happily make a similar piece in your exact size.

I don't currently work with gold and only make jewellery with in Sterling (.925) and Fine (.999) Silver however, I do plan to work with gold in the future so please sign up to the mailing list to be the first to hear!

Emma Nixon Jewellery follows UK laws regarding hallmarking- please see the hallmarking page for more information regarding this.

The return policy can be viewed here.